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Distribute and activate passes

To make a pass active, so that it can be scanned by access control devices, it must be marked as distributed and activated.

You can mark a pass as distributed individually, directly in the participant sheet, or mark multiple passes as distributed at once from the participant list > More menu (vertical dots) > Pass > Distribute and activate passes.

For a pass to be distributed and activated, it must have been marked as printed. Passes published directly in the participant's personal space are automatically activated.

It is recommended to activate a pass only when it is actually handed over to the participant. In this way, if a pass printed in advance is lost, it cannot be used.

Cancelling a pass

To disable a pass, go to the participant's profile and click on Cancel pass. You can also cancel multiple passes at once in the Participant list > More menu (vertical dots) > Pass > Cancel passes.

Once the pass has been disabled, it becomes invalid and is no longer accepted at access control points. You can generate a new pass for the participant from their profile by clicking on Print a new pass or Publish a new pass.

Updated on: 19/01/2026

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